WOB Beauty Ltd
Terms and conditions
Booking, deposits, cancellations, training and everything else to know before you visit.
These terms apply when you book or receive a treatment, train with our academy, buy a product or use this website. They are provided by WOB Beauty Ltd, trading as WOB Beauty (Wardrobe of Beauty), registered in England and Wales, company number 12928320, registered office Audley House, 13 Palace Street, London SW1E 5HX. Our studio is at 7 Hind Court, 147 Fleet Street, London EC4A 2BU. Contact us at info@wobbeauty.com or 07586 046594.
Nothing in these terms affects your legal rights as a consumer.
Treatment terms
1. Consultation and consent
1.1 Before any treatment, you will be asked to complete and sign a client consultation and consent form. By signing it, you confirm that you have been told about the treatment, have had the chance to ask questions, understand what will be done, and agree to go ahead with the practitioner assigned to your appointment.
1.2 Please give us complete and accurate information about your medical history, including health conditions, medications, allergies, pregnancy and previous treatments. This allows us to treat you safely.
1.3 Some treatments, including skin blemish removal and electrolysis, need a consultation and patch test before your first full treatment. We will tell you when this applies.
1.4 Our treatments are for adults aged 18 and over. We may ask for proof of age.
2. Booking and deposits
2.1 A deposit is required to confirm your appointment. The amount for each service is shown before you pay and is taken when you book.
2.2 Your deposit is deducted from the price of your treatment. The balance is payable on the day by bank transfer. We will send you our bank details before your appointment.
2.3 Deposits are non-refundable, except as set out in sections 3.5, 3.6 and 3.7.
3. Cancelling, rescheduling and late arrival
3.1 You may reschedule your appointment once without charge if you give us at least 72 hours' notice.
3.2 If you cancel or ask to reschedule less than 72 hours before your appointment, your deposit will be kept. If you reschedule within 72 hours, or more than once, a new deposit is needed to secure the new booking.
3.3 If you arrive more than 20 minutes late, we may need to shorten or cancel your appointment so that other clients are not kept waiting. If we cancel, your deposit may be kept and a new deposit will be needed to rebook.
3.4 For health, safety and insurance reasons, unattended children and pets are not allowed in the studio.
3.5 If we have to cancel or move your appointment, we will offer you a new time or refund your deposit in full, whichever you prefer.
3.6 If you booked online or by phone, the law gives you 14 days from booking to change your mind. If you cancel within those 14 days and at least 72 hours before your appointment, we will refund your deposit in full.
3.7 If we decide at consultation or patch test that a treatment is not suitable for you, we will refund any deposit paid for that treatment, less the price of the consultation or patch test itself.
4. Touch-ups
4.1 Touch-up treatments are optional. They can help maintain or refine your result, and whether to have one is your decision.
4.2 A touch-up is not always necessary. It depends on the treatment and the result you would like.
5. Results, aftercare and medical advice
5.1 Our treatments are cosmetic. They do not replace medical advice, diagnosis or treatment. If you have any concern about your suitability, please speak to your GP or another qualified medical professional before booking.
5.2 Results vary from person to person, and every cosmetic treatment carries some risk. We will explain the possible effects of your treatment at consultation.
5.3 Following the aftercare advice we give you is important for your result and your skin's healing.
6. Our right to refuse or stop treatment
6.1 We may decline or stop a treatment where we believe it is unsafe or unsuitable. We will always act fairly, lawfully and in line with the Equality Act 2010.
6.2 We may refuse or stop treatment if a client:
- behaves in an abusive, threatening or aggressive way towards our team or other clients
- does not follow the pre-treatment or aftercare instructions needed for the treatment to be safe
- has a medical or skin condition, or another contraindication, that makes the treatment unsuitable
- appears to be under the influence of alcohol or drugs
7. Photographs
7.1 We may take before and after photographs for your treatment record. We will only use them on our website, social media or in marketing if you have given separate written consent, and you can withdraw that consent at any time. See our privacy policy.
8. Our responsibility to you
8.1 We carry out every treatment with reasonable care and skill, as the Consumer Rights Act 2015 requires.
8.2 We are not responsible for:
- reactions or complications caused by a medical condition, allergy or sensitivity that was not disclosed to us, or by not following aftercare advice
- dissatisfaction with the look of a result where the treatment was carried out correctly, as agreed and with your informed consent
- normal healing responses we explained to you beforehand, such as temporary redness, swelling or changes in pigmentation
8.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
9. Complaints
9.1 If you are not happy with your treatment or our service, please tell us as soon as possible by email at info@wobbeauty.com or by phone. Photographs of any concern are helpful. We will acknowledge your complaint within 3 working days and aim to give you a full response within 14 days.
Training terms
10. Course agreement
10.1 WOB Beauty Ltd (the trainer) agrees to enrol you (the student) on a training programme that includes theory and practical training.
10.2 When you successfully complete the programme and meet the required standard of competence, you will receive a WOB Beauty Ltd accredited certificate. Completing the course does not guarantee a pass. Where needed, we may offer reasonable additional guidance to help you reach competence.
10.3 This agreement becomes binding on the date you register for the course.
11. What the trainer agrees to do
- deliver training covering both theory and practical application
- provide a training environment that meets health, safety and hygiene standards
- maintain a safe, structured and professional learning setting
- issue a certificate on satisfactory completion
- treat every student with professionalism and respect
12. What the student agrees to do
- attend all scheduled sessions on time, and give at least 24 hours' notice if unable to attend
- follow all hygiene, safety and procedural requirements
- handle equipment, tools and materials with care
- hold, or obtain before the course starts, any required prerequisite qualifications
- arrange suitable insurance where needed, including student insurance when treating models away from the training venue
- pay in full before taking part in the practical element of the course
- provide suitable models where required, and make sure each model completes consultation and consent documents before treatment
- confirm that they meet the criteria to obtain professional insurance after training
- treat the trainer, our team and other students with respect
12.1 A certificate does not guarantee business success, and we are not responsible for your business results after you qualify. You are responsible for the treatments you carry out after training.
12.2 We do not supply products, materials or prescriptions unless we say so in writing. Any product recommendations are for guidance only.
13. Course materials and copyright
13.1 All course materials, including manuals, images, videos and digital content, are protected by UK copyright law. Without our written permission you may not copy, lend, rent, distribute, upload or share them.
14. Students acting as models
14.1 Taking part as a model during training is voluntary. Students who act as models must disclose all relevant medical information beforehand and understand that treatments can carry risks such as cuts, abrasions, burns or swelling. Section 8.3 applies to training as it does to treatments.
15. Training cancellations and refunds
15.1 Classroom training. To cancel or reschedule, please tell us at least 7 days before the course date. If you cancel within 7 days, you will receive a course credit instead of a refund. A £50 administration fee applies to rebooking.
15.2 Online training. You have 14 days from purchase to cancel for a full refund, provided you have not started accessing the course content. When you start accessing the content, you agree that your right to cancel ends.
15.3 If you choose to withdraw from a course after it has started, fees already paid are non-refundable.
15.4 Please read the course details carefully before you buy.
Products
16. Delivery, returns and refunds
16.1 Standard products are usually dispatched within 48 hours of cleared payment. Specialist equipment or machines may take up to 28 days. Delivery times are estimates.
16.2 If you buy a product online or by phone, you may cancel within 14 days of receiving it and return it unused, in its original packaging, for a refund of the price and standard delivery. You pay the cost of returning it. For hygiene reasons, sealed products cannot be returned once opened.
16.3 If a product is faulty or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
General
17. Using this website
17.1 The information on this website is general. It is not a substitute for a consultation. We try to keep it accurate and up to date, including prices, but please confirm details with us before booking.
17.2 The content of this website, including text, photographs and logos, belongs to WOB Beauty Ltd or is used with permission. Please do not copy it without our written consent.
18. Privacy
18.1 We handle your personal information in line with the UK GDPR and the Data Protection Act 2018. Our privacy policy explains how, and our cookie policy explains how this website uses cookies.
19. Governing law
19.1 These terms are governed by the law of England and Wales. Any dispute may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
20. Changes
20.1 We may update these terms from time to time. The version that applies to your booking or purchase is the one published when you made it.